At Digital Stores, we are committed to providing our customers with 100% genuine, brand-new, and quality products. To maintain the integrity and authenticity of our products, we operate under a strict No Refund Policy.

Please read this policy carefully before placing your order.

1. No Refunds

All purchases made through Digital Stores are non-refundable.

Once an order has been confirmed, processed, or delivered, it cannot be canceled or refunded unless covered under the exceptions mentioned below.

2. Eligible Exceptions

Although refunds are generally not offered, we will gladly assist customers in the following situations:

  • You receive the wrong product.
  • The product arrives physically damaged during delivery.
  • The product has a verified manufacturing defect upon arrival.
  • You receive an incomplete order.

In such cases, customers must notify Digital Stores within 24 hours of receiving the order.

3. Reporting an Issue

To report an issue, please contact our customer support with:

  • Your Order Number
  • Clear photos or videos of the product and packaging
  • A brief description of the issue

Our team will review the claim and respond as quickly as possible.

4. Inspection Process

All reported issues are subject to inspection and verification by our support team.

If the issue is confirmed, Digital Stores may, at its sole discretion:

  • Replace the product with the same model (subject to availability), or
  • Provide another appropriate resolution.

Refunds will only be considered if a replacement is not reasonably possible and where required under applicable consumer laws.

5. Non-Refundable Situations

Refunds, returns, or exchanges will not be accepted in the following cases:

  • Change of mind after purchase.
  • Ordering the wrong product, color, storage capacity, or variant.
  • The product is no longer needed.
  • Minor cosmetic differences in packaging from the manufacturer.
  • Damage caused by improper handling, misuse, accidents, liquid exposure, or unauthorized repairs.
  • Products with broken or removed manufacturer seals (where applicable).
  • Software-related issues, account lockouts, activation issues, or user configuration errors that are not manufacturing defects.

6. Warranty Claims

Products covered by a manufacturer’s or supplier’s warranty should be claimed according to the warranty terms provided with the product.

Warranty service does not automatically qualify a product for a refund.

7. Order Cancellation

Orders may only be canceled before they have been processed or dispatched. Once processing or shipment has begun, cancellation requests cannot be guaranteed.

8. Contact Us

If you have any questions regarding this Refund Policy or need assistance with your order, please contact Digital Stores through our Contact Us page. Our support team will be happy to assist you.